How to Tell When the Directive Failed

The leader’s role in closing the gap between the rank-and-file and higher command.

In any organization, there will always exist tension between those doing the work and those directing it. The higher headquarters sends directives downward to a confused, overworked, and disgruntled rank and file. The rank and file does its work each day, ignorant of the big picture and the clever work of higher headquarters developing such an impactful…